Frequently Asked Questions

Please review these Frequently Asked Questions for quick answers to common problems and concerns, such as the following:

  • What if I forget my password?

  • You can easily reset your password by providing the email address you used to sign up. We will send you an email with a link to reset your password. Visit the “Update My Password” page under "My Settings."

  • How do I update my personal information or site preferences?

  • Your account settings and preferences can be updated at any time on the “My Settings” page found in the top menu bar. Click this link and you’ll be able to update your profile information.

  • What is SaxendaCare®?

  • SaxendaCare® is a free support program focused on small steps that help you work toward your weight-management goals. You will have access to:

  • Resources to get you started with Saxenda®

  • SaxendaCare® coaches to provide support and answer questions

  • Creative ways to build healthy habits that fit your lifestyle

  • Weekly emails to guide you along the way

  • Dosing and refill reminders to help you stay on track

  • The ability to connect with popular fitness trackers to see how you're working toward building healthy habits

  • And much more...

Contact Us

If you have questions that are not answered above, contact us by mail or phone

  • SaxendaCare® Coaches

    Coaches are available Monday through Friday from 8:30 am to 6:00 pm ET
  • Novo Nordisk Inc.

    800 Scudders Mill Road
    Plainsboro, NJ 08536

This site is not to be used to report adverse events or product complaints. To report an adverse event or product complaint regarding a Novo Nordisk product, please call 1-844-363-8448.

For Product Inquiries: 1-844-363-8448.

No solicitations will be accepted here. This contact information is provided for the convenience and assistance of those interested in Novo Nordisk Inc., U.S.A. and its products only.

Additional Resources